ChatBots and Virtual Assistants
AI assistants for the document ecosystem and for third parties
Intelligent virtual assistants integrated into Quality and Safety services and available as a service for third parties, with conversational capabilities and access to document data.
Key benefits
- Reduction of document search times through natural language
- 24/7 assistance without human intervention for standard operations
- Traceable answers with citation of document sources
- Full customization for third-party needs
Features
What it does, concretely.
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Integrated assistant
An integrated ChatBot that guides users in document search, transfer status and daily operations on the platform.
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Assistants for third parties
Creation of customized virtual assistants for external clients, trained on their specific data and processes.
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Document RAG
Retrieval-Augmented Generation on conserved documents for accurate and citable answers.
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Multichannel integration
Deployment on web, mobile app, Microsoft Teams, WhatsApp and other communication channels.
The AI that knows your documents
Quality and Safety’s ChatBots combine the power of language models with controlled access to document archives, allowing users to query their own documents in natural language and receive precise and verifiable answers.
Two service modes
- Internal assistant — integrated into the Quality and Safety platform to support users in their daily operations
- Assistants for third parties — customized solutions for clients who want a virtual assistant trained on their own data and processes
Compliance
Certified and compliant.
We operate under the following standards and accreditations.
Included capabilities
The platform capabilities in this service
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Semantic Text Analysis
Understanding document content through NLP
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SPID / CIE Authentication
National digital identity for secure access
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Integration Gateway
Connection with third-party systems and products
Other services